NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings

Course overview

This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You'll also gain a better understanding of what makes effective teams work.

• Entry Requirements
  Aged 19+, Level 1 English.
• Benefits/Skills

  Benefits of this programme include:

  • Flexible online delivery
  • Assessed via activities so no exams
  • Useful for personal development or seeking employment
  • Study at your own pace
• Units/Modules
  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs
• Assessment Types
  Written assessments, tasks, and activities.