NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Course Length 8-12 weeks
Study Type Part time
Course Code 79700-01
Female worker stood at the till

Course overview

This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene. You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

  • Entry Requirements
    Aged 19+, Level 1 English.
  • Benefits/Skills
    • Flexible online delivery
    • Assessed via activities so no exams
    • Useful for personal development or seeking employment
    • Study at your own pace
  • Units/Modules
    • Unit 1: Principles of Customer Service in the Hospitality Sector
    • Unit 2: Understand Effective Teamwork in the Hospitality Sector
    • Unit 3: Understand Legislation and Guidance Relevant to the Hospitality Sector
    • Unit 4: Understand Professional Personal Standards in the Hospitality Sector
  • Assessment Types
    Written assessments, tasks, and activities.

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