Course overview
This fully online course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems. You'll learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.
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Entry Requirements
Aged 19+, Level 1 English.
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Benefits/Skills
- Flexible online delivery.
- Assessed via activities so no exams.
- Useful for personal development or seeking employment.
- Study at your own pace.
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Units/Modules
- Unit 1: Introduction to the social housing sector
- Unit 2: Understand the principles of safeguarding and equality and
diversity
- Unit 3: Understand mental and physically ill health
- Unit 4: Understand reasons for problematic behaviour
- Unit 5: Understand issues affecting isolated tenants
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Assessment Types
Written assessments, tasks, and activities.
