Rebuilding Customer Confidence

Course overview

This course is aimed at hospitality business owners and middle managers and customer service staff, but would benefit anyone working in retail with an interest in improving their knowledge in customer service management.

Course facts statements:

• Upgrade Skills
• Improve current Business Knowledge
• Networking

• Entry Requirements
  • Managers
  • Experienced Staff
  • Business Stakeholders
• Benefits/Skills
  Opportunity to take time out and reflect on the current market and develop your skills and network with others.
• Who is this course for?
  This course is aimed at hospitality business owners and middle managers and customer service staff, but would benefit anyone working in retail with an interest in improving their knowledge in customer service management.
• Units/Modules
  • Customer Expectation
  • Building a Positive Online Presence
  • Understanding Current Trends and Accommodating Dietary Requirement
  • Knowing your Competition
• Careers/Progression
  • Update your current skills
  • Quick wins
  • Lead to Return to study in the future
• Assessment Types
  • Discussion
  • Q&A
  • Self Assessment
  • Feedback