Course overview
Apprentices will learn the fundamentals of customer service. From communication skills to teamwork, understanding customers to product/service knowledge, and much more besides, the standard covers the knowledge, skills and behaviours expected of practitioners. Successful completion of this Level 2 course will allow the apprentice to join the Institute of Customer Service as an Individual member at Professional level.
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Entry Requirements
The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.
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Careers/Progression
Customer Service Representative,
Customer Support Agent,
Call Centre Agent
Course Code:
76842-01
