Business Administration Apprenticeship
Oracle Car Finance is one of the UK’s most trusted independent specialist car finance brokers and winner of Best Specialist Car Finance Provider for five of the last six years. We work with a panel of 20+ lenders to offer personalised Hire Purchase, PCP, refinance and equity release finance for cars from £25,000–£multi-million.
What will the apprentice be doing?
- You’ll assist with monitoring processes, reviewing documentation, and helping to identify and manage risks
- Day-to-day, you’ll be involved in tasks such as checking customer information, supporting compliance checks, maintaining records, and helping with training and reporting
- This is a hands-on role where you’ll learn about FCA regulations, data protection, and best practice in financial services, all while developing your professional skills in a friendly, team-focused environment
- Familiarise self with, and comply with, the FCA Conduct Rules
- Support the Compliance Team with creation, improvement and implementation of compliance and risk policies and procedures
- Review new and updated processes to ensure effective compliance and risk controls
- Maintain the risk register
- Monitor adherence to process and policies to protect the business from compliance issues
- Ensure good customer outcomes are delivered
- Help the business identify and mitigate fraud and record findings
- Run through MI with the Manager/s in the business as required
- Assist Learning & Development with the development and implementation of induction and ongoing compliance training programmes for all employees
- Assist with the develop a risk training programme in association with the Learning & Development Manager, as required
- Conduct call monitoring on a regular basis and carry out further sampling on a risk based basis
- Record results of call monitoring and highlight any training requirements/areas of concern in a report suitable for management review
- Conduct call monitoring as part of complaint investigations and record the findings
- Review applications for all new introducers
- Raise agreements for all newly approved introducers
- Regularly review existing introducers to ensure that they have the appropriate regulatory permissions, including FCA and ICO and notify the SMF16 & 17 of any changes
- Assist with preparation for lender and external compliance audits / reviews and collate information as required
- Gather internal information in response to regulatory requests and FCA Returns i.e. GABRIEL
- Review and respond to enquiries / complaints relating to commission disclosures and the use of discretionary commission arrangements to customers and CMCs
- Remain up to date with FCA and the FOS decisions with regards to commission complaints
- Review customer complaints and support management with ensuring that ownership is taken with the complaints and provide resolutions, when appropriate
- Ensure that complaint records are kept up to date and send final response letters when complaints have been closed, whether upheld or not
- Take ownership of further training opportunities for handling complaints and support Learning & Development with the implementation of complaints training with the wider team
What training will the apprentice take and what qualification will the apprentice get at the end?
Business administrator (level 3)
What is the expected career progression after this apprenticeship?
- Upon successful completion, you may wish to pursue an area of business interest such as Human Resource Management, Customer Care, Health and Safety or Business Management
- Future career opportunities will be based on the company’s needs and link with the learning components of a Business Administrator Apprenticeship