World Host Principles of Customer Service (People 1st)

Course overview

As destination number one, Harrogate thrives on its tourism industry and the ‘World Host programme’ is the number one choice for accrediting customer service.

The World Host is an internationally recognised training organisation known for its commitment to promoting high standards for customer expectations and developing businesses for the modern client base.

Apply for this 1-day programme and empower your front-line staff to deliver excellent customer service to help give your business the outstanding reputation it deserves.

You will be trained by an experienced, accredited ‘World Host’ trainer and be provided with a certificate at the end of the day.

The qualification is flexible and can be adapted to the specific needs of your business and is a great investment for your staff.

Spend the day getting to know your trainer and find out what else Harrogate College can do to support you and your business.

People 1st - WorldHost Customer Service Training Programmes

To find out more about this course and register your interest, email admissions@harrogate-college.ac.uk

• Entry Requirements

  Experience in the hospitality & retail sector is preferred but not essential.

  Group and individual rates available, please enquire.

• Benefits/Skills
  • A 1-day programme that is adaptable to multiple roles, sectors or industries
  • Easy to link relevance to your own experience
  • A participative and interactive course, with an applied focus on ‘active learning’
• Who is this course for?

  The pressure on recruiting and retaining staff has never been more important, this course is aimed at hospitality business owners, middle managers and would also benefit customer service staff and anyone working in retail with an interest in improving their knowledge in customer service management.

• Units/Modules
  • Identifying customer needs and managing expectations
  • The importance of making a great first impression
  • Applying customer service within your role and sector
  • Communication skills to improve your customer interactions
  • Leaving a lasting impression
  • Planning for professional development
• Careers/Progression
  Discover a range of qualifications to support your own or your business development.
• Assessment Types
  Interactive sessions and mini assessment.